FAQs

What kind of equipment and capabilities do you work with?

We have a wide variety of customers with varying needs. Most of our shipments utilize the following equipment and capabilities:

  • Dry van
  • Temperature controlled
  • Flatbed
  • Local
  • Specialized
  • Expedited
  • Overweight/overdimensional
  • Dray
  • Drop trailer
  • Team driver
  • Private fleet
  • Produce/perishables
  • Cross-border
  • HAZMAT
  • Tanker/bulk
  • High value

Why am I being asked for $100,000 in cargo and $1,000,000 in auto liability?

 

Federal law requires motor carriers have a minimum of $25,000 cargo insurance and $750,000 automobile liability insurance. We will process contracts with carriers that hold this amount for insurance. However, we recommend the limits listed above to avoid limiting the freight available to you.

 

How do I contact customer service?

Contact customer service toll free at 1-888-402-4989. We are available to take your call from 8:00 AM – 5:00 PM (CST) Monday – Friday.

 

To which countries do you export?

We export to virtually every country around the world (except those prohibited under United States law).

 

What are the payment terms?

Payment terms are prepayment or open account billing (net 30 days)

 

 

 

Do you accept payment in foreign currencies?

No. Payments must be made in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. Entrepot Logistics will bill the exact invoice amount in U.S. dollars to the credit card.